Refund and Returns Policy
At Alo, your satisfaction is our priority. We strive to provide a smooth and worry-free shopping experience. Please review our return and refund policy below.
Returns
Eligibility
We accept returns within 30 days from the date of purchase. To qualify for a return, the item must be:
- Unused
- In the same condition as received
- In its original packaging
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Intimate or sanitary goods
- Perishable goods
- Gift cards
Return Process
To initiate a return, please contact our customer support team at alayogasupport@help.com. We will provide detailed instructions and issue a return authorization if required.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. If the return is our fault, we will provide a prepaid return label.
Refunds
Refund Processing
Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund request.
Approved Refunds
If approved, your refund will be issued to your original payment method. Please allow up to 7 business days for the refund to appear in your account.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider or payment service
- Processing times may vary before the refund officially posts
Exchanges or Damaged Products
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
Damaged Items
If you receive a damaged product, contact us immediately at alayogasupport@help.com with:
- A description of the issue
- Clear photos of the damage
- Original packaging and product kept as evidence
We will assist with a replacement or refund depending on the situation.
Contact Us
For any questions about returns, refunds, or order issues, please reach out to us at alayogasupport@help.com. Our team is here to help!