FAQs

Frequently Asked Questions

Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions about shopping with Alo.

Shipping FAQs

How long does it take to receive my order?

Orders are typically processed within 1–2 business days.
Standard shipping within the United States usually takes 3–4 business days.

Order Cut-Off Time:
07:00 PM (GMT-06:00) Central Standard Time (Chicago)

Do you offer international shipping?

Currently, we ship within the United States only.
If you’re located outside the U.S. and interested in our products, feel free to contact us for more information.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing tracking information.
You can use the tracking number to monitor your package and view its estimated delivery date.

Return and Refund FAQs

What is your return policy?

We accept returns within 30 days of purchase for unused items in their original packaging.
Please note that some products—such as custom-made or personalized items—are non-returnable.

How do I initiate a return?

To start a return, please contact our support team at alayogasupport@help.com.
We will provide detailed return instructions and issue a return authorization if needed.

What is your refund process?

Once we receive and inspect your returned item, we will notify you of the approval status.
Approved refunds are typically processed within 7 business days and will be credited back to your original payment method.

Payment FAQs

What payment methods do you accept?

We accept PayPal as our primary payment method.

Is my payment information secure?

Absolutely. We use PayPal Payments, which employs advanced encryption and industry-standard security measures to protect your financial information.

Do you charge sales tax?

Yes. Applicable sales tax is automatically calculated at checkout based on your shipping address, following state and local regulations.

Contact Us

If you have any additional questions or need assistance with your order, shipping, returns, or payments, please contact our customer support team at:
📩 alayogasupport@help.com
We’re always here to help!