Shipping Information
At Alo, we aim to make your shopping experience smooth, reliable, and enjoyable. Please review the shipping details below to understand how we process and deliver your orders.
Processing Time
Orders are typically processed and dispatched within 1–2 business days from the date of purchase.
During peak periods or special promotions, processing times may be slightly longer.
Shipping Methods
We currently offer the following shipping option:
- Standard Shipping: Estimated delivery within 3–4 business days.
Order Cut-Off Time:
Orders placed before 07:00 PM (GMT-06:00) Central Standard Time (Chicago) will be processed starting the same business day.
Shipping Rates
- We are pleased to offer free standard shipping on all orders delivered within the United States.
- Shipping fees for international destinations or alternative delivery options will be calculated at checkout. You will be able to review the exact shipping cost before completing your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking details, allowing you to follow your package and view its estimated delivery date.
Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete.
Alo is not responsible for delays or lost shipments resulting from incorrect or incomplete addresses. Any additional shipping fees caused by address errors will be the customer’s responsibility.
Order Modifications & Cancellations
If you need to modify or cancel your order, please contact us within 24 hours of placing it.
We will make every effort to assist, although changes cannot be guaranteed once an order has been processed or shipped.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible.
We will work directly with the shipping carrier to resolve the issue and ensure the best possible outcome.
Returns & Exchanges
For further details regarding returns, exchanges, and refunds, please refer to our Return Policy page.
Contact Us
If you have any questions or need assistance regarding shipping or your order, feel free to reach out to us at:
📧 alayogasupport@help.com
We’re always here to help!